HORSE (Hotel Off-Airport Reconciliation & Service Engine) is what we’re most passionate about. Rather than a singular product, it’s a Infrastructure-as-a-Service (IaaS) bundle designed for luxury hospitality groups. It allows premium hotel properties to operate as secure, decentralised airport check-in and baggage reconciliation nodes, enabling guests to complete flight check-in and surrender checked luggage directly from the hotel lobby for a hands-free final day, while turning hotel rooms into private baggage claim areas upon arrival.

The ecosystem unifies four core layers into a single managed service contract:

• PHYSICAL: POPPS units enable the physical check-in process anywhere in the hotel

• DIGITAL: Our API-native applications power the check-in process via SITA Flex and enable baggage tracking through SITA BagJourney. By sitting on top of the legacy systems, we are able to leverage them to allow you to control and orchestrate the service in its entirety.

• HUMAN: Leave the logistics and compliance to us. We design the ConOps, engage the logistics companies, airlines, ground handlers, and make sure you can focus on the guests.

H.O.R.S.E. transforms off-airport check-in from a fragmented engineering project into a standardised hospitality amenity. Hotels lease the infrastructure via property OpEx to drive premium guest loyalty and ancillary room-billing margins, while airlines capture zero-CapEx terminal queue mitigation and peak-load smoothing before passengers ever arrive at the airport edge.